Returns, Refunds and Service Questions

 What is your Return Policy?

 How do I return an item?

 Can I exchange an item I won with another item?

 Are mounted items returnable or exchangeable?

 Can I return just the mount or the diamond from a mounted item?

Can I get a refund on items that have been customized from a third party?

 If I get damaged package, what should I do?

 How long does it take to get my money back?

 I am unhappy with the item I purchased or your service. What next?

I am REALLY unhappy with the item I purchased or your service and I am going to file a dispute with eBay, PayPal or my Payment processing company.

Question & Answer:-

 What is your Return Policy?

Ans:

You have up to 30-days from the delivery date to return any of our items no questions asked for the full price of the item. Items must be in its original condition sent to you. Shipping, handling and insurance costs are not refundable.

 How do I return an item?

 Ans:

To return an item to us, simply send the item with a note with the eBay item number back to the “FROM” address on the shipping label on your received package. Please allow a few days for the item to reach us through the mail. When we receive your item, we will refund the full item price to the same account used to pay for the item. You do not have to file a dispute to get a refund. If you have any concerns about your refund status, please email us at sales@diamantbids.com and we will reply with the refund status.

 Can I exchange an item I won with another item?

 Ans:

You can exchange your item for another after paying the difference. I received the wrong item. Please notify us and return the item to the “FROM” address on your package with a note. When we receive your item, we will send you the correct item. If your item is no longer available, we will offer you an exchange for a similar item or we will refund the full payment you made and the return shipping costs.

 Are mounted items returnable or exchangeable?

 Ans:

Yes. Mounted items are returnable with the same return policy as above. You can also exchange your mounted item by paying the difference of the new item

Can I return just the mount or the diamond from a mounted item?

 Ans:

Mounted items can only be returned in the same condition as it was sent to you or the diamond alone. The mounting by itself is not returnable.

Can I get a refund on items that have been customized from a third party?

 Ans:

 We do not offer refunds on items customized by third parties.

 If I get damaged package, what should I do?

 Ans:

If the delivery person comes to you with a damaged package, do not sign the release yet. First check that all of your items match the packing list. If they match, then sign the release. If it doesn’t match, tell the carrier to claim your package is damaged and that items are missing. The carrier will fill out a damage claim form for you to sign. After the paper work is done, you have to accept your damaged package and a copy of the claim form. If you accept a damaged package without a damage claim, we can not offer any refunds. After you have inspected your items and determined which items are missing, email us with a copy of your claim form and the eBay item numbers of the missing items.

 How long does it take to get my money back?

 Ans:

Once we receive the item, you will be refunded within 2-3 business days. During our Holiday schedules, refunds will be delayed until we reopen for business.

I am unhappy with the item I purchased or your service. What next?

 Ans:

If you are unhappy with your item or our service, please contact us at sales@diamantbids.com as soon as possible and we will try to resolve the issue. We make every attempt to keep our customers happy. Please do not post neutral or negative feedback before trying to resolve the problem with us first.

I am REALLY unhappy with the item I purchased or your service and I am going to file a dispute with eBay, PayPal or my Payment processing company.

 Ans:

There should not be any reason to file a dispute for your purchase for any reason. We make every effort to keep our customers happy. We always solve the problem to the customers favor. Filing a dispute will only complicate the process of us resolving any problems ourselves.